• Gulshan Shubham

Microsoft outlines new features for its Wave 2 Dynamics 365 CRM and ERP refresh

Microsoft is readying 'hundreds' of new features for Dynamics 365 and its Power Platform, which it will deliver between October 2019 and March 2020 as part of its 'Wave 2' roll-out.


Microsoft is continuing its twice-annual Dynamics 365 update pace, by providing its Release Wave 2 plan documents on June 10. The new features outlined by Microsoft include both new pieces of its Power Platform, specifically Power BI analytics, Power Apps, and Flow, as well as its Dynamics 365 CRM and ERP applications and services.


Wave 2 covers new Dynamics 365 and Power Platform features that Microsoft plans to release between October 2019 and March 2020. Microsoft plans to make some of these new features available in "early access" form as of Aug. 2, 2019. Microsoft's target for general availability for the first of the Wave 2 features is Oct. 1, 2019.


The Dynamics 365 Wave 2 features (<- Click This hyperlink for detail) include "hundreds of new capabilities" across its Sales, Marketing, Customer Service, Field Service, Finance, HR and Retail applications. Unsurprisingly, Microsoft is highlighting the artificial intelligence features in its Sales Insights, Customer Service Insights, Virtual Agents, Market Insights and Fraud Protection applications. It also is adding more functionality to its HoloLens and mixed-reality applications, including Remote Assist, Product Visualise, and Guides.



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